Introduction
Welcome to El Remanso Rainforest Lodge. We value your privacy and strive to protect your personal data. This Privacy Policy explains how we collect, use, and share your information.
The privacy and security of your information are very important to us. Whether you are booking a room or just a prospective client browsing our website and looking at our property/services, we want you to trust that the information you have provided to us is being properly managed and protected.
2. Data Collection
The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
- Personal details ( We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. )
- Payment information: We do not retain payment information once your reservation has been completed and checked out.
- Technical data (e.g., IP address, browser type)
- Usage data (e.g., pages visited, time spent on the site)
3. Use of Data
We use your data to:
- Provide and maintain our services
- Improve user experience
- Send promotional information (with your consent)
4. Data Sharing
We may share your data with third parties only for the purpose of online marketing. We restrict sharing your information to ensure it is used appropriately and securely.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your data. However, please note that no online transmission is 100% secure.
6. User Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict data processing
7. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.
We may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
9. International Data Transfers
We transfer data internationally in compliance with applicable data protection laws.
10. Policy Changes
We may update this policy from time to time. We will notify you of any significant changes.
11. Contact Information
If you have any questions, concerns, or comments about our privacy policy, please contact us at info@elremanso.com.
Cookie Policy El Remanso
Cookie Policy
We Value Your Privacy we use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking “Accept All Cookies,” you agree to our use of cookies. You can manage your cookie preferences or find out more by clicking “Cookie Settings.
Email We value your privacy and will treat your email address with the utmost care. By submitting your email address, you agree to receive marketing emails from us. We will not share your email information with third parties.
Marketing Data Collection We use Google Analytics to collect audience data, such as age, gender, and interests, to better understand customer behavior. We work with companies that gather information about your online activities to provide ads tailored to your interests. These companies use cookies, web beacons, and similar technologies to collect information when you click on our ads, helping us track and manage marketing effectiveness.
We may also use third-party vendor remarketing or retargeting tracking cookies, including Google AdWords, Facebook Pixel, and Adroll Pixel. These vendors place cookies on web browsers to serve ads based on past visits to our website, allowing us to offer special deals and continue marketing our services to interested users. We respect your privacy and do not collect any identifiable information through these third-party systems.
