FAQs / What is Your Cancelation Policy?

Our cancelation policy varies according to the season of your stay:

HOLIDAY SEASON – December 19th to January 4th

Our rates are refundable, EXCEPT:

  1. Any expenses related to refunding your money.
  2. If you cancel between 90 and 60 days of scheduled arrival, 50% of the total will be forfeited
  3. If you cancel within 59 and 30 days of scheduled arrival or don’t show, you shall be responsible for 100% payment in full.

– Cancellation policies may apply to modifications or night reductions made 90 days or less prior to the arrival date

 

HIGH SEASON – January 5th to April 30th & December 1st to December 18th

Our rates are refundable, EXCEPT:

  1. Any expenses related to refunding your money.
  2. If you cancel between 60 and 45 days of scheduled arrival, 50% of the total will be forfeited
  3. If you cancel within 44 days of scheduled arrival or don’t show, you shall be responsible for payment in full.

– Cancellation policies may apply to modifications or night reductions made 60 days or less prior to the arrival date.

 

GREEN SEASON – May 1st to November 30th

Our rates are refundable, EXCEPT:

  1. Any expenses related to refunding your money.
  2. If you cancel between 45 and 15 days of scheduled arrival, 50% of the total will be forfeited
  3. If you cancel within 14 days of scheduled arrival or don’t show, you shall be responsible for payment in full.

– Cancellation policies may apply to modifications or night reductions made 45 days or less prior to the arrival date.
– If the case of “no-show,” 100% of the reservation total will be charged.
– In the event the canceled room is resold, reimbursement will be made in full.
– Pre-paid services, such as flights, transfers or tours, booked in advance, are non-refundable.

 

In order to be covered for possible cancellation, we strongly recommend purchasing travel insurance.

(Cancellation Policy for groups and workshops, events and retreats to be discussed on a case-by-case basis. Please contact info@elremanso.com.)