Our cancelation policy varies according to the season of your stay:
HOLIDAY SEASON – December 19th to January 4th
Our rates are refundable, EXCEPT:
- Any expenses related to refunding your money.
- If you cancel between 90 and 60 days of scheduled arrival, 50% of the total will be forfeited
- If you cancel within 59 of scheduled arrival or don’t show, you shall be responsible for 100% payment in full.
– Cancellation policies may apply to modifications or night reductions made 90 days or less prior to the arrival date.
– If the case of “no-show,” 100% of the reservation total will be charged.
– In the event the canceled room is resold, reimbursement will be made in full.
– Pre-paid services, such as flights, transfers or tours, booked in advance, are non-refundable.
In order to be covered for possible cancellation, we strongly recommend purchasing travel insurance.
(Cancellation Policy for groups and workshops, events and retreats to be discussed on a case-by-case basis. Please contact [email protected].)
HIGH SEASON – January 5th to April 30th & December 1st to December 18th
Our rates are refundable, EXCEPT:
- Any expenses related to refunding your money.
- If you cancel between 60 and 45 days of scheduled arrival, 50% of the total will be forfeited
- If you cancel within 44 days of scheduled arrival or don’t show, you shall be responsible for payment in full.
– Cancellation policies may apply to modifications or night reductions made 60 days or less prior to the arrival date.
– If the case of “no-show,” 100% of the reservation total will be charged.
– In the event the canceled room is resold, reimbursement will be made in full.
– Pre-paid services, such as flights, transfers or tours, booked in advance, are non-refundable.
In order to be covered for possible cancellation, we strongly recommend purchasing travel insurance.
(Cancellation Policy for groups and workshops, events and retreats to be discussed on a case-by-case basis. Please contact [email protected].)
GREEN SEASON – May 1st to November 30th
Our rates are refundable, EXCEPT:
- Any expenses related to refunding your money.
- If you cancel between 45 and 15 days of scheduled arrival, 50% of the total will be forfeited
- If you cancel within 14 days of scheduled arrival or don’t show, you shall be responsible for payment in full.
– Cancellation policies may apply to modifications or night reductions made 45 days or less prior to the arrival date.
– If the case of “no-show,” 100% of the reservation total will be charged.
– In the event the canceled room is resold, reimbursement will be made in full.
– Pre-paid services, such as flights, transfers or tours, booked in advance, are non-refundable.
In order to be covered for possible cancellation, we strongly recommend purchasing travel insurance.
(Cancellation Policy for groups and workshops, events and retreats to be discussed on a case-by-case basis. Please contact [email protected].)
To read our complete Booking Terms, please click here.
If you have any questions or require further clarification regarding our booking terms, feel free to contact us. We’re here to assist you!
