FAQ Category: YOUR RESERVATION

How Far in Advance Should I Book?

We are a small family lodge with only 14 rooms/villas, so we recommend checking availability and making your reservation, at your earliest convenience. For reference, we are usually 100% booked within 6+ months of our Holiday and High Season, and about 2+ months in advance in our Green Season. Last-minute bookings are easier between May […]

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How Long Should I Stay?

As we are on the Osa Peninsula and there is so much to see and do, we recommend 4-5 night stays. Of course, if you want to stay longer, you won’t be bored! And, if you can’t make it for more than 2 or 3 nights, we will do our best to help you make […]

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When is Check-In / Check-Out?

Check-in and check-out are at 2:00 p.m. and 11 a.m., respectively. However, we try to be as flexible as possible in accommodating your needs. So, please let us know. We will always provide an early check-in and check-out, when possible. If it is not possible, we will always provide you with a full bathroom and […]

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What Do Your Rates Include?

Our rates include your accommodations, taxes, and three delicious meals per day. Our rates are very competitive and offer great value for your money. Please note that flights, transfers, tours, and drinks at the bar are extra. The only exception is with our packages: everything stated in the package, including tours and other extras, is […]

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What is Your Cancelation Policy?

Our cancelation policy varies according to the season of your stay: HOLIDAY SEASON – December 19th to January 4th Our rates are refundable, EXCEPT: Any expenses related to refunding your money. If you cancel between 90 and 60 days of scheduled arrival, 50% of the total will be forfeited If you cancel within 59 and […]

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Should I Purchase Travel Insurance?

Yes! Most travellers don’t know that they can protect their vacation investment against most penalties, should they have to cancel for any number of covered reasons, including someone in the party getting ill or injured, a non-travelling family member getting sick, or inclement weather closing roads or airports. Contracting travel insurance is highly recommended, both […]

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What is Customary, in Terms of Tipping & Gratuities?

Tipping is voluntary but customary in Costa Rica’s travel sector. If you have enjoyed your stay with us and want to give our staff a little extra, it is certainly welcome and an excellent way to show appreciation for hard work. If you prefer, you may take care of gratuities upon check-out. With the exception […]

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